Arris Touchstone TM501 Guia do Utilizador descarregar pdf (Página 34)

Touchstone™ TM501 Telephony Modem User’s Guide 34

Getting Ethernet

Safety Started Installation Configuration Usage Troubleshooting Glossary

Troubleshooting

Problems and Solutions

The Telephony modem is plugged in, but the Power light is off.

Check all power connections. Is the power cord plugged in firmly at both

ends?

If you plugged the power cord into a power strip, make sure the strip is

switched on.

Avoid using an outlet controlled by a wall switch, if possible.

Finally, check the fuse or circuit breaker panel.

I’m not getting on the Internet.

It may take over 30 minutes to establish a connection the first time you

power up your Telephony Modem, especially when many people are online.

Always leave your Telephony Modem plugged into AC power and connected

to the cable system.

Check the front panel lights:

• The Power and Online lights should be on.

• The Link light should be either on or blinking.

• If the Power light blinks for more than 30 minutes, call your cable

company for assistance.

Check your cable connections. Connectors should be finger-tight. The coax

cable should not be pinched, kinked, or bent sharply—any of these can

cause a break or short in the cable (you may have to replace the cable). If

you have one or more splitters between the Telephony Modem and CATV

outlet, remove the splitters and connect the Telephony Modem directly to

the CATV outlet.

If you are using a hub, is the hub turned on?

Are you using the right type of Ethernet cable? Use the supplied cable for

direct connection to a computer; use a cross-over cable for connection to a

hub or home router.

Press the Reset button on the back of the Telephony Modem.

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Arris Touchstone TM501 Guia do Utilizador Página 34