IINET GROUP CRA – IINET CABLE SERVICE DESCRIPTION
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9.8 We will apply any fees paid in advance by you against the fees payable for the
varied Service. All Traffic used in the previous 30 days will count towards the
Monthly Usage Allowance applicable to the varied Service for the purposes of
Shaping.
10. IINET CABLE SERVICE AND MOVING PREMISES
Cancellation or disconnection of your iiNet Cable Service
10.1 To cancel your Service the authorised account holder must contact us and request
us to cancel the service, subject to proof of identify and other requirements.
Moving Premises
10.2 The Service may not be available from all locations. If you plan to move Premises
you must make an Application at the new Premises and cancel your existing
Service.
10.3 If the Service is available at your new Premises:
(a) we may accept your Application and provide the Service at your new
Premises; and
(b) we will charge you a setup fee as specified in the Pricing Schedule.
10.4 If the Service is not available at your new Premises and you move before the end of
the Contract Term and:
(a) you elect to obtain an alternative service from us at your new address, we
will waive any Break Fee payable under clause 9.3, but we may charge you
a Downgrade Fee as specified in the Pricing Schedule if the change to an
alternative service involves a reduction in the charges payable by you, (in
addition to the applicable set-up fee for the new service, as specified in the
Pricing Schedule).
(b) we are unable to provide an alternative service at your new address or you
elect not to obtain an alternative service from us, then the Break Fee
payable under clause 9.3 will apply.
11. CUSTOMER SUPPORT
Fault reporting and rectification
11.1 If you experience a fault in respect of your connection to the Service, you can
contact customer support by telephoning or emailing us.
11.2 We will use reasonable endeavours to rectify the fault within 72 working hours after
you report a fault to us in accordance with clause 11.1. However, depending on the
nature of the fault, rectification may take longer than 72 working hours.
11.3 We provide customer support for connecting the Service to a single computer that
meets the System Requirements. We will not provide customer support for the
connection of additional computers (even if you have nominated additional users for
the Service), networking devices or local area networks to the Service.
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