IINET GROUP CRA – IINET CABLE SERVICE DESCRIPTION
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you can request that we perform the required work. If requested, we will arrange a
technician to attend your premises for which you must be in attendance, and prior to
commencing the work the technician will quote you a variable fee for service based
on the work required.
Cancellation
6.8 To cancel your Service the authorised account holder must contact us and we will
cancel the Service, subject to proof of identify and other requirements.
Other Information relating to the iiNet Cable Service
6.9 You acknowledge and agree that:
(a) the same incentives and benefits (for example, discount plans and any
concessions) available from your previous service provider may not be
available for the Service;
(b) prior to the date that the Service is provided by us, any content and/or
carriage services provided over the relevant telephone line will be provided
by your previous service provider;
(c) you will contact your previous service provider in relation to the provision of
services and any faults relevant to the telephone line in the period prior to
the date that the Service is provided by us;
(d) our staff or representatives and/or your previous service provider may need
to access your Premises for the purposes of installation or maintenance
work;
(e) if you make an Application for the Service, any pending orders in relation to
your existing service will be cancelled;
(f) whether or not we provide the Service to you is dependent on a number of
factors including availability of the Service. The availability of the Service
also varies depending on the geographic and technical capability of the
underlying Network;
(g) to receive the Service, you are required to use the supplied Cable Modem.
We are under no obligation to provide the Service to you if you choose not
to use the supplied Cable Modem;
(h) if we agree to provide the Service to you, we will advise you if there is any
significant delay during the Application process.
7. SERVICE CHARGES AND BILLING
Service charges
7.1 You must pay the charges for the Service set out in the Pricing Schedule and any
other charges set out in your Application.
7.2 The charges for the Service will depend on the Service options, features and
characteristics for each Service option selected by you in your Application.
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